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Terms and Conditions

 

 
 
1. Enquiry and Quotation


1.1 Enquiry Response Time
Inquiries will be replied within two Thailand business days. Depending on the nature of the inquiry, Travex shall endeavor to reply to inquiries from agent within one business day.

1.2 Quotation
Depending on the type and nature of service requirement, a quotation shall reach agent within two business days from the day agent define the service required. Quotations are merely a proposal and no reservation are being made for the service mentioned in the quotation.

 
 
2. Booking Procedures


2.1 Confirmation to Travex
Agent to confirm acceptance in writing to Travex the service required upon receipt of Travex’s final quotation.

2.2 Confirmed reservation by Travex
Upon receipt of a confirmation from agent, Travex shall proceed to do the necessary hotel reservations and ground arrangements. Subject to service availability and requirement. Travex shall revert to agent with a confirmed reservation within one business day.

 
 
3. Deposit and Payment


3.1 Payment Schedule
A 50% deposit must be received 60 days before arrival of the group. Balance of payment must be received by Travex 30 days before arrival of the group

If the acceptance of service is received from agent in less than 30 days before the group’s arrival, a full payment from agent is required before a pre-determined deadline imposed by Travex. This is on condition that Travex must first agree to proceed with the reservation and the service.

Depending on the time between Travex acceptance of the reservation and the arrival date of the group, Travex reserves the right to vary the payment schedule and the payment sum.

In the event that full payment has not been received as scheduled, Travex reserves the right to cancel all reservations and services for the booking in question without further notice.

3.2 Payment Procedures
Payment shall be made in US$ by bank draft to our address or by bank transfer to:

Travex Co. Ltd. A/C No. 001–0–03467–1
Bank of Ayudhaya Ltd., 550 Ploenchit Road, Bangkok 10330
Swift-code: AYUDTHBK

When making payment, please advise us the file reference, your date of remittance, your banker and the corresponding bank in Thailand. A fax copy of the remittance made will also facilitate in the clearance of payment from our local bank. Payment amount received must be as per invoice amount due to Travex.

Travex reserves the right to charge any balance of short payment due to incurred bank charges. Bank charges are to be borne by the agent.