Facilities and services available in the Departure, Arrival Halls and upper floor of Bangkok International Airport are listed alphabetically below. (The plans shows locations inside the terminal).

Airport Security Center

Airport Security Center located in the arrival hall of international passenger terminal gives security service to passengers and airport users at BIA (Bangkok International Airport) and serves as an emergency center for the report of any emergency or urgent matter occurred within airport area.

Airport Bus

4 routes are provided from 05.30-00.03 hours, every 15 minutes as follows:-

• A1 Airport - Silom

• A2 Airport - Snam Luang

• A3 Airport - Prakhanong

• A4 Airport - Hua Lumpong

Baggage Claim

There are now 19 sets of conveyor belts ( 8 sets at international terminal 1, 6 seats at international terminal 2 and 5 sets at domestic terminal)

Bank

There are now 2 commercial banks on service at the airport which are Thai Military Bank Public Co., Ltd., located at the northern part of international terminal 1, and Bangkok Bank Public Co., Ltd, located on the 2nd floor at the northern part of international terminal 2.

Business Center

Business Center is provided for passengers who have private business deal. Relevant facilities on meeting arrangement are furnished in this room including perfect communication equipment for business contact which are fixed in the transit/transfer room of international terminal 1.

Car Park

Total area 102,654 m². Capacity 3,600 vehicles.

Customs

• Passenger departing Thailand must be inspected for prohibited and restricted articles.

• Arriving passenger is required to complete the Customs Declaration Form before going through Customs. Passenger with not thing to declare should proceed to the Green Channel, but those with articles to be declared should proceed to the Red Channel with completed Declaration Form.

Failure to declare dutiable, restricted or prohibited articles, if found, the articles must be confiscated and the passenger shall be fined four times the amount of such article's prices.

CIP Lounge

There are 10 lounges provided for departing passengers who need to relax with privacy while waiting for the flights or for incoming passengers. Besides, airline companies also offer the same kind of lounge for passengers within the departure lounge of international passenger terminal.

Currency Exchange

Currency Exchange counters are provided in both arrival and departure halls and lounges of international terminals. In addition, currency exchange booths are also situated at various areas within the airport.

Facility for the Handicapped

Facilities provided for the handicapped are as follows:-

• Car park

• Lift and escalator

• Toilet

• Electric car within the terminal

• Direction board

• Telephone

Immigration

• Passenger departing Thailand must have passport checked by Immigration Officer. Besides passport, boarding pass and completed immigration card No. 6 Departure Card form must also be presented as well.

• Arriving passenger is required to fill out immigration card No. 6 arrival card form of BIA Immigration Office.

• Visa on arrival (B9)

The citizen of certain countries can enter Thailand and stay as tourist for a maximum period of 30 days without a Visa. You can see the list of countries at www.travexnet.com/visa.html

Passengers without entry visas from 55 countries are now able to obtain visas at the arrival counter in the arrival hall of the international passenger terminal 1. A fee of 300 Baht must be paid and 2 pictures of 1 inch each are required (express photo service fee for 4 photos is 120 Baht) The length of stay is 15 days including the arrival date.

• Re-entry Permit counter is on the 3rd floor of departure hall, terminal 1.

Left Baggage

Left Baggage are located in both arrival and departure hall of international terminals 1 and 2 as well as domestic terminal.

Lost and Found

Passenger can trace their belongings at: 

• Counters of Thai Airways International in the arrival lounge of international terminals 1 and 2.

• Office of each airline company.

• Ask for the lost item at every AAT information counter.

Meeting Point

Those who come to pick up passengers can make an appoinment with passengers at the meeting point, located at the connecting site of arrival hall of international terminals 1 and 2.

Medical Office

Available for sick passengers, located on the first floor of the north end of the international passenger terminal. There are other two medical rooms, one in the international passenger terminal 2, another in the domestic passenger terminal, both open till 15.00 hours.

Muslim Praying Room

Provided for Muslim passengers/users, located in the departure hall at the linking area between international passengers terminal 1 and 2. The other one is in the departure hall of domestic terminal. Essential facilities are also available in the rooms.

Post and Telegraph Office

• Located in the arrival hall, international passenger terminal 1, open 09.00 - 17.00 hrs.

• Located in the departure hall international passenger terminal 1, open 24 hours.

• Located in the arrival hall, international passenger terminal 2, open 07.30 - 24.00 hrs.

Shops

Merchandise shops - Variety of goods are provided for choices of passengers which are duty free goods, handicraft and local products from Royal Folk Arts and Craft Center, Bang Sai, Thai traditional cloth and world's brand name products. Moreover, there are florists selling fresh and dry flowers and preserved food and there are also some kind of stores.

Restaurants - Many types of restaurants which offer many kinds of food such as Thai food, Chinese food, European food, Japanese food including famous fast food and snack bars located at various areas in the terminal.

Shuttle Bus

Plying between international and domestic passenger terminals every 15 minutes from 05.15 - 23.00 hours, free of charge.

Smoking Areas

In the terminals are nonsmoking zones except in the smoking rooms provided in the departure and arrival lounges of the international passenger terminals 1/2 and also in the domestic terminal.

Telephone and Telecom Services

• Coin telephone and credit card telephones are provided.

• Cellular mobile phone rental is available (only in the international passenger terminals 1 and 2)

Transit and Transfer Service

Services provided in transit and transfer lounge in the international passenger terminal 1 are as follows

• Day Room

• Business Room

• Game Room

• Beauty Room

• Duty Free Shop

• Souvenir Shop

• Currency Exchange

Trolley

Trolleys are provided for service inside and outside restricted areas free of charge.

VAT Refund for tourist

VAT refund can be claimed at VAT Refund for Tourist Counter of BIA in the departure lounges of international passenger terminals 1 and 2. Claim must be made under the conditions of Revenue Department.

Airports Authority of Thailand
171 Vibhavadi-Rangsit Road, Don Muang
Bangkok 10210  Thailand
Tel: (662) 535-1111
E-mail: aatbia@ksc15.th.com