Reservations in High or Peak Season (mostly at the end of year) which will result in a much higher rates or will carry a surcharge. "Compulsory Gala Dinners" will be imposed for reservation during festive seasons such as Christmas' Eve and New Year's Eve.

The rates issued by the hotels will usually run year-round through until September or October so if you should require rates beyond these periods please send in a request. 

RESERVATION & BOOKING PROCEDURES

You can request booking via e-mail info@travex.co.th or follow through our Booking Form. Once receipt of your booking request, our reservation staff will contact the hotel to check for room availability and make tentative booking. If the hotel required is fully booked, some hotels in similar standard and location will be suggested.

We will send our reservation confirmation for your record and indicate payment due date which depends on each hotel and seasons. Reservation procedure will response to you within 48 hour if reservation is received during our office hours (09:00 a.m. - 18:00 p.m. Monday - Friday).
 

PAYMENT METHOD

To guarantee your booking, please print out credit card payment authorization form, fill in the details and fax back to : (66) 2 6521033.

If for any reason we do not receive the payment by the due date, we regret to have to release your booking automatically.

Once we have the approval code from the the credit card company we will issue Hotel Voucher of which one copy will be sent to the hotel and one copy will be sent to you via e-mail (to be printed out by yourself), fax or handed over to you by our guide if airport transfer is requested.

In the case that booking was done at very soon to the check-in date and you did not receive the voucher simply check-in with your passport.

This hotel voucher is our payment guarantee to the hotel for Accommodations ONLY. The hotel may request your credit card to imprint for other hotel services (such as telephone, laundry, room service, mini-bar, etc.) which are to be settled in your bill as your own expenses when checking-out.

If your payment is by credit card, the item in the credit card statement will be shown as TRAVEX Co.,Ltd.

CANCELLATION POLICY

Cancellation must be notified to TRAVEX in writing only.

And if be made after payment and more than 48 hours (may be longer up to the hotels and booking seasons - this will be informed to you by our staff) prior to checking-in :

• Payment by credit card: Baht 500.- will be charged as TRAVEX's handling fee
• Refund will be returned to the original credit card and 5% credit card fee will be applied
   
• Payment by cash: Baht 500.- will be charged as TRAVEX's handling fee
• Refund will be returned in cash

If be made after payment and less than 48 hours (may be longer up to the hotels and booking seasons - this will be informed to you by our staff) prior to checking-in :

• Payment by credit card: Baht 500.- will be charged as TRAVEX's handling fee
• One night cancellation charge will be applied by hotel (may be more than one night charge in high or peak season)
• Refund will be returned to the original credit card and 5% credit card fee will be applied
   
• Payment by cash: Baht 500.- will be charged as TRAVEX's handling fee.
• One night cancellation charge will be applied by hotel (may be more than one night charge in high or peak season)
• Refund will be returned in cash

EXTENSION OF STAY

Please note that if after checking-in you would like to extend your stay in hotel, you should contact direct to TRAVEX to get the same room rate. If not, TRAVEX will response only the period mentioned on the voucher only.